Most Popular - Frequently Asked Questions

If you have forgotten your login details, you can use our Lost Login facility, available on web, mobile and tablet.

Web

To access the Lost Login facility via the web, please select Lost Login? in the top right corner of our website.

Mobile and Tablet

To access the Lost Login facility via mobile or tablet, please select Log In from the top right hand corner of the website or app. You can then select Lost Login? at the bottom left hand corner of this pop-up.

By entering the email address registered to your account, your four-digit security number and your date of birth you will be able to create a new password for your account or recover your username.

The four-digit security number is a number that you selected when you opened your bet365 account. We ask you to provide this before any action is taken on your account to ensure we are corresponding with the account holder.

If you are unable to remember your four-digit security number, please Contact Us and provide the following information:

- Your username
- Your full name
- Your date of birth
- The first line of your address and your postcode
- Your email address or telephone registered to your account
- The date and amount of your most recent deposit or withdrawal into your account, or the last four-digits of the payment type you have registered on your account (e.g. Credit Card, Neteller account number etc.).
- A four-digit security number that you would like registering to your account.

If you have any difficulty using Lost Login, please Contact Us at Customer Services.

The Cash Out feature allows you to take a return on your bet before the market for your chosen selection(s) closes. This allows you to take a profit if your selection is doing well, or minimise any potential loss should you think the bet is unlikely to result in a win.

Subject to acceptance by us, you can Cash Out your bet for the return amount offered on the Cash Out button on your Bet Slip. This is based upon live market prices which may be greater than or less than your original stake.

All you have to do is monitor the Cash Out return amount and the performance of your bet and when you are happy with the amount offered, click on the Cash Out button.

If your Cash Out request is successful, your bet will be settled immediately and any funds returned to your account will be equal to the amount shown on the Cash Out button on the Bet Slip. The bet is settled and the final result relating to your bet will have no impact on the amount returned to your account.

Alternatively, using the Cash Out slider you can choose to Cash Out a portion of your bet and leave the remaining stake to run. To enable the Cash Out slider click on the icon to the right of the Cash Out button on the Bet Slip.

Cash Out is available on selected markets both pre-match and In-Play, on single and multiple bets, for a variety of sports including Soccer, Tennis, Horse Racing and Basketball. The Cash Out slider is available on single bets and straight accumulators only, it is not currently available for other multiple bet options.

The displayed Cash Out amounts are not guaranteed. Cash Out requests may be unsuccessful if, during the acceptance process, the market has been suspended or the odds used to calculate the Cash Out amount have changed.

For further details regarding Cash Out and full Terms & Conditions please Click Here.

Touch ID allows you to log into the bet365 App quickly and securely using your fingerprint. This feature is available on compatible Apple iOS devices. For full technical requirements please click here or visit the Technical Issues section.

In order to use Touch ID, it must be enabled within your device settings. This can be done by selecting Settings, Touch ID & Passcode and following the onscreen instructions to scan and save your fingerprint.

Following this, log into the bet365 App as normal and you will be presented with the Log in faster using Touch ID pop-up. Simply tap Use Touch ID on this pop-up to enable it for future log ins.

When Touch ID is enabled, press the Home button and where your fingerprint is a match you will be logged into your account.

If you decide that you no longer want to use Touch ID login, you can turn it off via the Services drop-down in the top right of the bet365 App.

Keep me logged in allows you to access your bet365 account without having to enter your username and password each time you open bet365 on your mobile or tablet.

To enable this feature on your mobile or tablet, simply select Keep me logged in on the log in pop-up and then enter your username and password.

Should you wish to disable Keep me logged in, simply select Log Out and the next time you access your account you will be prompted to enter your username and password.

In order to verify your account you will need to complete our Know Your Customer (KYC) process.

KYC is a two-step process and there are a number of quick and easy options available to you to complete this. You can view these options in the Know Your Customer section of the website.

When logged in, the Know Your Customer section can be accessed via the Services drop down menu in the top right corner > Members > My Account > Know Your Customer, alternatively if logged in on a computer, it can be accessed here.

If you have submitted your documents using the upload facility in the Know Your Customer section of the website, we will aim to review your documents within 48 hours. Once the review is complete we will notify you by email.

However please be aware that due to high volumes, any documents sent in by email can take up to 72 hours for us to review. Once the review is complete we will notify you by email.

If you have already submitted your documents via email, you can speed up the verification of your account by also uploading them via the Know Your Customer section of the website.

When logged in, the Know Your Customer section can be accessed via the Services drop down menu in the top right corner > Members > My Account > Know Your Customer, alternatively, if logged in on a computer, it can be accessed here.

To make a deposit into your bet365 account you need to be logged in, then select the Services drop down menu in the top right corner > Deposit, alternatively if logged in on a computer this area can be accessed here. This will present you with the Deposit section of the Members page. From here you can select your desired payment method, submit the relevant payment details and register it to your account.

If you have registered a debit or credit card as your payment method you can use the Quick Deposit facility, this is available on all devices. Where you request to place a bet and do not have sufficient funds you will be asked to enter your Card Security Number also known as your CV2 (the three numbers on the back of your card under the signature strip) and it will deposit the funds required to cover the bet without the need to navigate away from the coupon to the Deposit page.

If you have any difficulty with depositing into your bet365 account please Contact Us and we will look to resolve this for you.

You can fund your bet365 account using a wide range of payment methods including debit and credit cards, bank transfers, prepaid vouchers or ewallet systems. For a full list of all payment methods and related information, please refer to our Payments section by selecting Payments from the Help main menu, alternatively these details can be found here.

The clearance time of a withdrawal made from your bet365 account will vary depending on the payment method you use. For example, a withdrawal made to a credit or debit card takes 2-5 working days due to normal banking procedures, whereas a withdrawal made via Skrill takes 24 hours.

For full details of all payment methods available and their clearance times, refer to the Payments section by selecting Payments from the Help main menu, alternatively these details can be accessed here.

To use the Live Streaming service you need to be logged in and have a funded account or to have placed a bet in the last 24 hours. Any fixture/event on our website which has the Play or Video icon next to it is scheduled to be shown via Live Streaming.

Live Streaming can be viewed on the In-Play page above the Bet Slip. The drop down menu directly above the stream can be used to select the event you wish to view. To lock your stream, click the padlock icon which will allow you to keep watching your chosen stream whilst you navigate around the In-Play page. To enlarge the stream click the arrow icon found above the padlock icon.

A full list of FAQs on Live Streaming can be found here.

Tablet

To view a scheduled Live Stream simply navigate to the In-Play betting on that event. The Live Stream will automatically appear above the Bet Slip when logged in.

Mobile

To view a scheduled Live Stream simply navigate to the In-Play betting on that event, select Watch and the Live Stream will be shown above when logged in.

Areas to consider when claiming a bonus are; have you met the qualifying conditions of the bonus, submitted the correct full ten-digit offer code and/or met the initial deposit turnover requirement to unlock the bonus funds?

You can view the specific terms and conditions of any active offer on your account via your Bonus History. This can be accessed via the Services drop down menu in the top right corner > Members > Offers > Bonus History, alternatively if logged in on a computer these details can be found here.

All of our Customer Service staff receive awareness training on responsible gambling issues and are available to talk to you about any concerns you may have.

We provide customers with a range of options to help them manage their gambling activity, these include:

Information on Keeping Control

Reality Checks

Self-Assessment

Deposit Limits

Time-Out

Self-Exclusion

Parental Controls

If you wish to learn more or if you are concerned that gambling may have taken over your (or someone else’s) life please refer to our dedicated Responsible Gambling section via the link at the bottom of this page, or alternatively this can be accessed here.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

We have a dedicated Rules section which can be accessed via the Services drop down menu in the top right corner > Help > Rules, alternatively this information can be found here.